Broadworks call center manual

BroadWorks - Call Center. BROADWORKS HOSTED THIN CALL CENTER AGENT/SUPERVISOR USER GUIDE CA © BROADSOFT, INC. PAGE 3 OF Document Revision History Release Version Reason for Change Date Author sp2 1 Created document. Octo Goska Auerbach sp2 1 Edited and published document. Janu Jessica Boyle. BroadWorks Call Center Greetings Welcome to the University Telephone System! The following guide is intended for call center supervisors and will instruct you on how to manage your call center greetings. Please note, the interface to provide these features also provides access to complex call routing settings and extensive advanced call.

Call Center Configuration QRG PAGE 2 of 10 About MegaPath Call Center MegaPath Call Center provides simple and scalable call queuing to meet the needs of your business. Agents can conference in other agents and escalate calls to supervisors. Supervisors can monitor queues and agents via a real-time dashboard, receive daily queue activity reports. device firmware/software and the latest GA BroadWorks release and service pack at the time the testing occurs. If there is a need to use a non-verified mix of BroadWorks and device software versions, customers can mitigate their risk by testing the combination themselves, using the BroadWorks IP-PBX/PBX Trunking Interoperability Test Plan [8]. BROADWORKS HOSTED THIN CALL CENTER AGENT/SUPERVISOR USER GUIDE CA © BROADSOFT, INC. PAGE 5 OF Release Version Reason for Change Date Author 2 Updated sections Call Center - Supervisor, Queued Calls Pane, Select Call Centers to Monitor, Enable Night Service Override or.

Integration with BroadWorks Call Center. Receptionist is an intuitive attendant console that manages high volume call distribution for front-desk operators through remote control of their desk phone. In addition to integrated contact status and messaging, it has many ot her features that include call statistics and. Call Center Reports Guide. Release Document Version 2. Washingtonian Boulevard, Suite Gaithersburg, MD Tel +1 BroadWorks - Call Center.